iTelaSoft Joins Australia's National AI Centre Directory. Helping Navigate the AI Revolution - Innovation Partner - IoT, FinTech, Mobile Apps & Software Development, Cloud Engineering

iTelaSoft is now listed on the National AI Centre's AI Directory, a platform showcasing Australia's AI capabilities across industries and technologies. This directory is designed to help small and medium-sized businesses, government agencies, and enterprises discover and connect with Australian AI providers for their AI needs

Supporting Australia's AI Ecosystem

The AI Directory serves as a comprehensive resource connecting organisations with AI service providers across Australia. Currently listing over 145 businesses with AI capabilities, the directory enables users to search by capabilities, technology, business area, industry, and location. The platform helps foster industry connections and supports the development of a strong, collaborative AI community.

As an independent software vendor with over 15 years of innovation excellence, iTelaSoft provides custom software solutions to businesses in Australia, the UK, and Africa across the financial services, telecommunications, healthcare, and retail sectors. The company's specialised AI team supports organisations with frameworks, governance, and deployment—making AI adoption practical, secure, and aligned with each organisation's specific needs.

Addressing Australia's AI Readiness Gap

The timing of iTelaSoft's inclusion in the AI Directory is particularly significant. Recent research reveals that Australian businesses face notable challenges in AI adoption. A Deloitte Access Economics report commissioned by Amazon found that while two-thirds of Australian SMBs are using AI, just 5% of surveyed businesses are fully enabled to realise its potential benefits. The report indicates that if only one in ten SMBs advanced one rung on the AI adoption ladder, $44 billion could be added to Australia's GDP annually.

Australian small businesses face what has been dubbed a "readiness gap." Nearly a quarter of respondents (23%) cite lack of time to research or learn new technologies as a barrier—notably higher than in the UK (11%) and US (8%). Other significant barriers include concerns about data privacy (42%) and reliability of AI outputs (35%).

A Structured Approach to AI Enablement

iTelaSoft helps organisations become AI-ready through a structured methodology that begins with an AI readiness assessment. This assessment covers five key parameters to help identify priorities and determine organisational readiness for AI adoption.

Based on assessment results, iTelaSoft works with each business to select a specific use case that delivers measurable return on investment. Simultaneously, the company helps build internal AI skills and capabilities to support future scaling. This approach aligns with the National AI Centre's own guidance, which emphasises six essential practices for responsible AI governance: establishing accountability, understanding impacts, measuring and managing risks, sharing essential information, testing and monitoring systems, and maintaining human control.

iTelaSoft's AI enablement capabilities span across:

AI deployment and consulting – Supporting organisations in implementing AI solutions tailored to their operational needs

Data services – Helping businesses establish strong data governance and management foundations

Generative AI and large language models – Leveraging cutting-edge technologies to deliver measurable business value

Real-World Impact Across Industries

Organisations working with iTelaSoft have achieved tangible outcomes from AI implementations, including up to 40% reduction in average response time, significant improvements in customer satisfaction scores, and 25–30% improvement in first-contact resolution. A retail technology startup, for instance, achieved a 25% reduction in inventory costs and 30% improvement in stock availability through iTelaSoft's AI-powered demand forecasting solution.

The company's cross-industry expertise means it can address AI challenges across healthcare, financial services, telecommunications, and retail—sectors where AI adoption is rapidly accelerating.

Discover the AI Directory

The AI Directory helps organisations across Australia find the right AI partners for their needs. For businesses seeking to adopt AI responsibly while navigating skills shortages and implementation challenges, the directory provides a valuable starting point for identifying capable partners.

To discover Australian businesses with AI capabilities across industries, visit the AI Directory at aidirectory.industry.gov.au/directory

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